Your First Visit

Arrive at least 20 minutes in advance for your first appointment to fill out the required paperwork.

Please check in at the front desk, and your therapist or medical provider will come and find you shortly.

Children/Adolescents

If you are bringing a minor (under the age of 18) for therapy or medication management, we will need all parents or guardians who have custody of the child to SIGN the informed consent form; i.e., if the child is living with both parents, they both need to sign; if parents are separated or divorced, and share legal custody, both need to sign; if one parent has legal custody, only that parent needs to sign; and if the child is under guardianship, the guardian needs to sign.

Note: Child custody papers are required to verify if only one parent has legal custody.

Payment for Services

All payments, including co-pays and/or deductibles, are due at the beginning of each session. If payment is not made at that time, your session will be rescheduled . Fees are payable by cash, check or major credit card.

Insurance

We are an in-network provider for BlueCross BlueShield, United Healthcare, Aetna, Medcost, Magellan, and Cigna and will submit claims on your behalf. You are responsible for knowing your coverage, including knowledge of co-pay, annual deductibles and coinsurance amounts. If insurance fails to pay or denies your claim, you will be responsible for the full session payment of the total allowable amount contracted and set by the insurance company.

Although we are not in-network with any other insurance plan/provider at this time, we can provide you with a receipt for you to submit to your insurance company for direct reimbursement.

Fees for No Show/Late Cancelled Appts

It is our policy to require 24 business hours notification for any cancellation or rescheduling of appointments. All clients not adhering to this policy will be charged a fee of $50 for each no show or late-cancelled appointment, regardless of their sliding scale fee or insurance coverage. Insurance does not pay for missed or late cancelled appointments; therefore, the client will be responsible for the full amount of this fee.

All clients are required to have a current credit card on file. Card will be automatically charged for no shows and late cancels unless otherwise paid within the allotted time frame. It is the client’s responsibility to attend all scheduled appointments.